If NSF fees occur outside of the “statement + 60-day time period” that would not have occurred without the unauthorized EFTs, is the bank required to refund those as well or only NSF fees that were applied within the statement + 60 day period?
When access is given on a device, is the customer liable for any transactions that happen on their device?
If a cardholder calls to report an unauthorized transaction from a merchant they have previous transactions with because they do not recognize the transaction, can we ask that they contact the merchant first to see what the transaction was for? How would they know if it is truly unauthorized if they don't even know what it is for?
Can we deny a p2p transfer dispute (such as CashApp) if the customer is claiming fraud however, the customer has sent money in the past to that same payee previously?
Do we record privately held ATM withdrawals on the transaction location for a CTR?