Vendor Guru Q&A - Operations

Latest Operations - Social Networking Topics

Risks in social media use

04/30/2017

Since some employees have used social media for years without a problem, I guess I don’t understand why there is concern now about risks. What risks are there?

How can banks create a dialogue with their customers via Facebook or other social media without being drawn into situations where a customer or the banker might make a social media mistake (e.g., posting an account number online)?

Who has time for all of social media?

04/23/2017

We are a small bank and our marketing department wants a big presence, but with limited staff and there seem to be more social media varieties than we have time for. Are there any suggestions that allow a small bank to leave a big footprint on social media?

Social Networking Risks

10/10/2011

We are looking at using social networking for our bank. What are some risks to evaluate?

New Forms of Marketing

05/04/2009

We have employees who have joined Facebook, Twitter, Linkedin and the like. These are social networking sites and what employees do on their own time is their own business. Are we responsible for advertising compliance if they solicit business in these sites, as they strive to make new accounts goals?

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Grandparent Scams

Question: We had an elderly customer visit our branch a few weeks ago, wanting to make a rather large cash withdrawal ($9,500).

Financial Literacy Via Web

Cardinal Bank in the Northern Virginia area has focused efforts on providing school children the opportunity to learn about and practice personal finance.

Exception Management and Customer Service

10/17/2021

What impact, if any, does exception management have on a bank’s customer service?

You don’t have to investigate all Reg E claims

10/17/2021

Why do we have to investigate all Reg E EFT claims?

Only joint accounts for kids?

10/17/2021

Minors in our state can open deposit accounts. Can our bank refuse to open a checking account for a minor unless it is jointly owned with an adult family member?

Cold Storage’s Purpose

10/10/2021

Why do banks use cold storage?

Is your customer hiding money?

10/10/2021

Why is operating a business in a personal account such a big deal?

Latest Operations - Social Networking Topics

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