Regarding the Terminal Location on a periodic statement, if a Terminal Code or Terminal Number is listed such as McDonald’s #1234, must the City and State also be included or is listing the Terminal Code or Terminal Number without the City and State compliant with the periodic statement requirements for Terminal Location?
What are some best practices for reaching the C-suite?
On a reserve line of credit tied to a DDA account. Is it necessary to provide a monthly statement when there is no activity? Zero balance, no advance nothing owing.
What is the code for banks in the State of Tennessee for retention of undeliverable mail?
What procedures or guidelines do you have for verifying funds over the phone with a merchant or FI?
I've noticed that almost all privacy statements are printed in black. Is it okay if our bank prints them in our bank's branded colors?
We understand that a Power of Attorney ceases at death. Can an Attorney In Fact get information, statements, or copies of checks on the account they were linked as Attorney In Fact after the death of the account owner who was the person who appointed them?
Is it legal to have a direct deposit credit under one person's name deposited into a checking account for another person? It is not a joint account. Both customers have authorized the deposit. There are two deposits, both of them government.
What information is required to be printed on checking/savings statements? We currently print a check reconcilement on the statements. Is this required?
We have a customer who has been in Afghanistan for the past 5 years due to their being in the military. The customer has come back to the United States and has discovered unauthorized withdrawals which took place 5 years ago - about a month after they were deployed. Are we in compliance if we deny the claim, or we obligated to pay due to fact our customer was not receiving statements to Afghanistan. The account was charged off in 2007 and customer discovered this on her credit report.