When access is given on a device, is the customer liable for any transactions that happen on their device?
If a cardholder calls to report an unauthorized transaction from a merchant they have previous transactions with because they do not recognize the transaction, can we ask that they contact the merchant first to see what the transaction was for? How would they know if it is truly unauthorized if they don't even know what it is for?
When can we hold a member liable in a scam situation?
Do we record privately held ATM withdrawals on the transaction location for a CTR?
How can we shorten the time limits in regards to a customer reporting a problem in for Reg E? Our card agreement requires provisional credit in five business days, so we want the customer to be forced to notify us sooner.