03/17/2024
Do we really need to conduct due diligence on all of our 3rd party vendors, including fintechs? I can understand the ones that appear to be riskier, but there are some that are very well-known in the industry and are very well respected. Wouldn’t the regulators just see the same thing in our file as they did the last bank they just left?
03/17/2024
How do you deal with a vendor point of contact who is not providing you with the documentation that you are requesting?
03/17/2024
I have heard that business accounts do not fall under Reg E. How does this apply to internet banking and what about a business account that is a sole proprietorship?
03/10/2024
If a consumer purchased tires and later claimed they were defective and they filed a Reg E claim, but refused to go back to the merchant, can we deny his claim?
03/10/2024
When we do engage new vendor, especially fintechs for new digital banking products (like BNPL or Buy Now Pay Later), what type of access to records should we expect to have to be able to monitor for compliance?
03/03/2024
Why can't we hold customers liable for carrying their PIN with their card?
02/25/2024
Must we go through the formalities of an investigation and document what we’ve done such as paying provisional credit on claims that were made timely?
02/18/2024
When are the FDIC’s revised rules effective?
02/18/2024
What is our obligation under Reg E if a spouse on an account wants to file disputes for charges incurred by the other spouse on the account?
02/11/2024
Will we have to change our existing FDIC Official Signs at teller windows?