We have a vendor who will be conducting a telephone survey pertaining to our customers' experience and usage with our credit card product. The following is our process:
1) Customers listing is obtained from the banks payment processor.
2) Customers who "Opted Out" will be excluded.
3) Our vendor conducting the survey will ensure the customer has the opportunity at the beginning of the call to decline taking the survey as a courtesy.
4) Customers called are not randomly selected but based on our customer listing.
If we use a telephone campaign to increase our overdraft protection opt-in customer participation, would the Telephone Consumer Protection Act (TCPA) apply? We know a current business relationship no longer qualifies as consent for contact, but we also need to honor do-not-call list restrictions. Since we would be soliciting customers to sign up, but with no purchase or monetary investment required, does this even qualify as a telemarketing call?
I am reviewing a telemarketing script for closed-end first mortgages. Information from a consumer credit report will be used to extend a pre-qualification offer which states "you have been pre-qualified for a mortgage loan from $85,000 to $220,000. Our offer includes an APR range from 5.22% to 7.88% for a fixed rate of 30 years." Can an APR range be used? Also, I think the term "30 years" is a trigger. Please advise.
Are businesses exempt from the telemarketing sales rules and if so, would this include sole proprietorships?
Our bank has made cold calls to bank customers and non-customers in the past and would like to start this program again, but I was told that FCC Telemarketing Rules apply to banks. Is this correct, and if so, where would I find a good source of information on cold call do’s and dont's?
Do Worry about Do-Not-Call
In a credit card telemarketing campaign, does the script need to include the number for consumers to call if they want to be added to the company's internal DNC list?
Question: We have a customer who gave out his checking account number and our bank number over the phone to buy something, and now he wants his money back. Where do we stand?
A plan by 30 industrial countries will allow them to share information on one of the fastest growing crimes around: cross-border fraud. The FTC, in announcing U.S.