If we use a telephone campaign to increase our overdraft protection opt-in customer participation, would the Telephone Consumer Protection Act (TCPA) apply? We know a current business relationship no longer qualifies as consent for contact, but we also need to honor do-not-call list restrictions. Since we would be soliciting customers to sign up, but with no purchase or monetary investment required, does this even qualify as a telemarketing call?
I am reviewing a telemarketing script for closed-end first mortgages. Information from a consumer credit report will be used to extend a pre-qualification offer which states "you have been pre-qualified for a mortgage loan from $85,000 to $220,000. Our offer includes an APR range from 5.22% to 7.88% for a fixed rate of 30 years." Can an APR range be used? Also, I think the term "30 years" is a trigger. Please advise.
Are businesses exempt from the telemarketing sales rules and if so, would this include sole proprietorships?
Our bank has made cold calls to bank customers and non-customers in the past and would like to start this program again, but I was told that FCC Telemarketing Rules apply to banks. Is this correct, and if so, where would I find a good source of information on cold call do’s and dont's?
Do Worry about Do-Not-Call
In a credit card telemarketing campaign, does the script need to include the number for consumers to call if they want to be added to the company's internal DNC list?
Question: We have a customer who gave out his checking account number and our bank number over the phone to buy something, and now he wants his money back. Where do we stand?
A plan by 30 industrial countries will allow them to share information on one of the fastest growing crimes around: cross-border fraud. The FTC, in announcing U.S.