Mutilating the MICR line of a check doesn't help in the Check 21 environment. So what do we do to prevent a stopped check from being presented again?
We don't cash checks payable to corporations, but can a corporation use the "cash back" portion of its deposit tickets to obtain a portion of a deposit back in cash?
I’ve always heard the bank president should reply to complaints. Why is it best for the president to do this?
Our bank by mail teller has received a check payable to "John Jones, account 1234567." The account number is valid, but it belongs to a different depositor. John Jones banks with us, but he has a different account number. Whose account should we credit?
Our customer is in a nursing home and her daughter, who has been given a power of attorney, wants to deposit her mother's Federal tax refund check. How should she endorse the check, and can she deposit it to her mother's account?
Does the UCC cover all types of checks?
Minors in our state can open deposit accounts. Can our bank refuse to open a checking account for a minor unless it is jointly owned with an adult family member?
Our corporate customer wants one login for both personal and corporate accounts. Can we do this?
Do you recommend having scripts to respond to complaints received over the phone and do you recommend taping the conversations?
Our state law permits minors to open bank accounts. Do we have to allow a twelve-year-old to open a checking account?