04/10/2016
Are you flexible in your teller role?
11/29/2015
Are there any disclosure requirements on a customer's receipt for a deposit at a teller window.
12/15/2014
We have several small locations. Some of the locations use the new accounts personnel to fill in during lunches in the teller line or when a teller is out of the office. These are small staffed branches. Our compliance office is telling Management we cannot do that anymore. What is the real risk here? The new accounts personnel has their own drawer. They balance after they are done during this period and close for the day as a teller.
06/24/2013
We have a business customer that periodically transfers money from his business account to his grandchild's minor account. We are trying to explain to the tellers that they cannot do the transfer this way and they want to see it writing why it can't be done by a transfer slip and should be done by a check deposited into the minor's account. Can you direct me on where this documented and/or a reason to give them why it should not be done this way?
09/24/2012
In our institution and others, there is a policy that states that if a check is payable to a business, that check must be deposited to a business account (and endorsed by the business). It cannot be cashed or deposited by an individual. I am being asked why this policy exists. Can you help me with the reasons?
08/06/2012
When opening an account with a rep payee, what is the correct way to title the account and who would be considered primary account holder?
07/23/2012
Can the successor trustee use their name and Social Security number for titling with the trust name listed secondary? I have a copy of the appointment of successor trustee for my customer. She receives checks payable to her as successor trustee for the trust. Do I need the customer to obtain a TIN for the trust?
06/11/2012
One of the tellers at my bank recieved a check that was Pay to the order of "John Smith, Joe Smith DECD" How should this be handled? Do I need a death certificate?
06/04/2012
Can an Attorney-in-Fact change a Payable on Death beneficiary on an account if the Durable Power of Attorney document does not specifically speak to that? Part Two: If an account currently has a POD beneficiary designation in the account title and we are now retitling the account to Jane Customer by Joe Smith, Attorney-in-Fact, where does the POD designation go in the revised account title?
01/16/2012
We are looking for a vendor to conduct employee background checks. Do you have a company that you can refer?