Question: Our safe deposit boxes are located in our vaults. During normal banking hours, the main vault door is open with the exception of a day-gate, which is kept locked.
I work in UK and European cash management and would like to know where I can find a very basic overview of Check 21 so as to widen my knowledge.
First Niagara Bank, Lockport, New York, is taking a retail approach to marketing its products and services, including inserts into newspapers and coupons.
Say a customer reports their VISA/debit card has been stolen. The card has been used for ATM withdrawals. When we asked where the PIN number was, the customer said it was on the card. The usage was a week to 2 weeks prior to our being notified. The total amount withdrawn is $600. Is the bank responsible for $550, $100, or nothing because of the location of the PIN?
The battle against identity theft continues to rage, and financial institutions are being joined by other types of businesses at the forefront.
When evaluating restricted vs non-restricted transactions for MMDA accounts, would a transfer between accounts taken over the phone and recorded via handwritten tickets be any different than a transfer taken over the phone and electronically reported as a "Telephone Transfer"? Our previous Compliance Manager told all of our CSRs that a phoned in transfer is not a telephone transfer if you write tickets for the transfer. This sounds like evading the issue to me. What do you think? How would this be different than taking funds from a savings (regular share) account to cover debit card charges in a share draft account (which acts as a checking account)?
Is a picture of the "doghouse" required when advertising for loan products? I know the verbiage Equal Housing lender is required but not sure if the house needs to be there.
I was reading a question on your web site regarding the Equal Housing Lender logo. The answer referred the reader to a website, but when I went to that site I only found the Equal Housing Opportunity logo. Do you know any website from which I can copy and paste the EHL logo?
The recent Census Bureau revelation that the Hispanic population has overtaken the black population as the largest minority group has not gone unnoticed by the banking industry.
What should be in our employee handbook regarding CRA and anti-money laundering?