Most Popular Operations Content
"Mobile Deposit" Later Physically Deposited
10/29/2023
If Bank A accepts a mobile deposit that is endorsed with "For Mobile Deposit Only" and that same check is then physically deposited at Bank B with that same endorsement, what bank is liable for the loss?
“Cloud ready” vs. “cloud native”
10/29/2023
How are cloud-ready and cloud-native solutions different?
Oh my, Reimbursements Due?
10/22/2023
Our third-party fees increased a while back but were not updated in our HELOC Application Disclosure. We're seeking resources and help to better understand our regulatory obligations in this scenario: - For third-party fee refunds, can the refund be applied directly to the HELOC account (if still open) or does Reg Z require that we give the borrower the option by issuing the funds to them instead? - Does it make a difference if the fee was paid up front vs. financed? - Would a letter of explanation to impacted borrowers be sufficient notification or would you include a copy of the corrected HELOC Application Disclosure with the letter?
Legacy vs. modern check image acquisition and processing software
10/22/2023
Why upgrade check image acquisition and processing software if the current solution “gets the job done”?
Reg E and mobile payments
10/15/2023
Our customer received a call telling them their CashApp account was compromised, and they needed to verify the password. After they did this there were several authorized CashApp transactions. Can we tell the customer they have to resolve the issue with CashApp?