Most Popular Operations Content
Rights Not to Cancel a Debit Card
10/08/2023
When a cardholders card if flagged for fraud and they refuse to close it until a new card arrives can we deny any claims of fraud for that card after they were made aware of their card being compromises? Ex: bank calls customer on July10 to tell him his card had attempted fraud and he insists he needs the card left open. Then on July 17 he had multiple transactions post to the card, and he now wants to dispute them. Had we closed the card none of this fraud would have happened.
Returning ACH Debits
10/01/2023
As to the NACHA Rulebook- What are the time frames on returning an unauthorized ACH debit?
Indemnity Bond for Lost Check
10/01/2023
If a bank mails out a Cashiers Check as proceeds on a loan and that Cashiers Check is lost, who signs the Indemnity Bond for Lost Instruments? Would the bank (purchaser), customer (who asked for the loan and to pay the different merchants) , or the credit card company (Payee)?
Investigating a non-Reg E claim
10/01/2023
If a customer places an order online, but never receives their merchandise, do we have to investigate?
Inefficiency and X9 file management
10/01/2023
How can inefficient X9 file management create challenges for financial institutions?