Most Popular Operations Content
Real differences between CD and IRA
05/21/2023
What is the difference between a Certificate of Deposit and an Individual Retirement Account?
Reporting other information
05/21/2023
The CTR includes fields in Part I for “gender” (item 7), “contact phone number” (item 18), and “E-mail address” (item 19). They are not identified as “critical” fields. Do we have to ask for this information to complete the CTR?
Customer Unhappy with Safe Deposit Procedures
05/14/2023
We have a customer who doesn't like the way we manage our safe deposit box entries. We use individual single-use entry tickets and the customer was used to their old bank using a card with running entries for the box. Their complaint is a piece of paper could be lost or an employee bribed to give it to someone who wants to enter the box illegally. We follow all the best practices. We would like to know the best way to handle the customer's concern short of changing the process for over 30 branches. Any suggestions?
Scanning and indexing a large amount of documents
05/14/2023
What is an efficient way to scan and index a large amount of documents?
Day 1 and Day 2 Processing
05/14/2023
Why is it important for Day 1 and Day 2 processing to be streamlined and synced?