When can we require a customer to provide a WSUD?
When a cardholder’s child uses their card to rack up unauthorized charges on ITunes, can we deny the cardholder’s claim?
A consumer customer had 76 WEB/ACH unauthorized transactions occur between July 8, 2014, and July 27, 2015, totaling $74,143. The bank was able to return the most current 60 day transactions to the originating bank. The transactions were performed by the customer's secretary to pay her personal bills. What is the remaining liability to the bank?
We have a husband and wife that are getting a divorce. The wife used the husband's debit card and now he wants to dispute the charges. We submitted the charge back and provisional credit was denied. We received documents from the merchant verifying the card info. Do we need to give him his money back and take the loss?
As an issuer of MC branded Debit cards, are we required to provide the Additional Limits on Liability for MasterCard branded debit cards aka zero liability section. With recent changes at MC, the unauthorized transfer section of the Reg E disclosure will need updating. We would like to notify existing card holders of the change, but remove the paragraph for new customers. We have this query into our MC representative but no response yet.
We issue MasterCard debit cards. If a customer disputes a transaction where a PIN was used per Reg E and MasterCard, can we assess the $50.00 dollar liability? Card wasn't lost or stolen.