What option, if any, does the bank have if a customer demands that we cash an on-us check on an account with sufficient funds, if the bank does not have enough cash in their vault to cover the request?
Is a bank obligated to give cash for a check, not just negotiate a check, if the amount (about $200,000.00) is larger than the amount of cash the bank normally carries in the vault.
Is a business customer required to complete a night deposit agreement when dropping bags but not picking up bags?
Is a vault entry record for safe deposit boxes required for each renter, or can all renters sign on one card?
When granting access to a safe deposit box, is it required that the customer sign the access card both when retrieving the box and also when returning it to the vault (assuming that the customer has taken the box into the viewing booth)?
When granting access to a safe deposit box, bank policy requires use of a private coupon room, but many customers want to access their boxes quickly, in the vault itself. Is there an industry best practice, either for or against, granting access to a safe deposit box while inside the vault?
If funds transferred from the vault for use during the day as well as funds remitted by the tellers are kept in a safe outside the main vault, is it a good practice for the supervisor to have sole custody of both keys of the safe? Secondly, if tellers have loose notes in their mallets at the end of the day (representing the float in their tills) which are not double counted by the supervisor, is it good practice for a bank to keep a duplicate of the key to the mallet which can be used in case of an absence of one of the tellers? Would this entail a risk of accountability in case of a cash shortage when the bank opens the teller's mallet in his or her absence?
We recently read a detailed question about permitting safe deposit box renters to access their boxes behind the locked day gate in the vault. Dave McGuinn offered a strong argument against permitting such access. That has prompted these follow-up questions:<ol><li>What if a box is so heavy a customer cannot carry it? Is it OK for an employee to carry it for the customer?<li>What if the customer only wants to slip a piece of paper into the box without removing the box? Can our employee stand at the day gate while the customer does so?<li>What if we have security cameras located in the vault to watch customers as they access the box? Would this allow them to stay in the vault?</ol>