10/16/2022
When processing fraudulent debit card disputes with Visa, do we have 5 business days to provide the provisional credit to the customer whether they are a consumer or business customer?
10/01/2017
EMV chip card read at the ATM. We have the information that the chip was read and now the customer is claiming unauthorized ATM withdrawals. Can we deny this dispute since the pin was verified and the chip was read? Are we still in compliance?
06/11/2017
If a consumer made a debit card purchase with a furniture company and cancelled it within their 48 hours, how long should it take to obtain a credit/refund?
In this case the company failed to issue a credit back and the consumer contacted the bank to dispute the change on 3/16/17. The bank requested to submit the request in writing, which was done on 3/20/17 and on 3/28/17 after the first was not received. The consumer is now complaining about provisional credit. She was told she will not receive any provisional credit and would only receive money back on 5/8/17 if the merchant doesn't dispute it. Is this the proper way to handle a dispute?
09/11/2016
A merchant refunded a customer after we credited the customer’s account and closed our investigation. Are we out the money?
09/04/2016
Our processor says we don’t have chargeback rights since a purchase was made using Verified by VISA. Can we deny the claim since the cardholder’s password was used?
08/21/2016
If a customer places an order online with a VISA debit card, but never receives their merchandise, do we have to investigate?
09/13/2015
Where can I find the regulations regarding business debit cards and disputes? I know consumers fall under Reg E, but are there different regs for businesses?
08/31/2015
Our customer is disputing a charge from a timeshare company. She authorized the charge but has since been told it's a scam. Does this fall under Reg E and/or Visa regulations?
11/24/2014
Is it a requirement to disclose the Visa rules to a customer when opening an account/debit card?
11/17/2014
What are the Visa/MC rules regarding cash advance minimums and maximums. Can you charge fees for the cash advances?
