Latest Operations - Visa/MC Rules Topics

Deny Dispute if PIN Verified and Chip Read?

10/01/2017

EMV chip card read at the ATM. We have the information that the chip was read and now the customer is claiming unauthorized ATM withdrawals. Can we deny this dispute since the pin was verified and the chip was read? Are we still in compliance?

Provisional Credit Dispute-Customer and Merchant

06/11/2017

If a consumer made a debit card purchase with a furniture company and cancelled it within their 48 hours, how long should it take to obtain a credit/refund? In this case the company failed to issue a credit back and the consumer contacted the bank to dispute the change on 3/16/17. The bank requested to submit the request in writing, which was done on 3/20/17 and on 3/28/17 after the first was not received. The consumer is now complaining about provisional credit. She was told she will not receive any provisional credit and would only receive money back on 5/8/17 if the merchant doesn't dispute it. Is this the proper way to handle a dispute?

Duplicate refund on a debit card dispute

09/11/2016

A merchant refunded a customer after we credited the customer’s account and closed our investigation. Are we out the money?

Fraud using Verified by VISA

09/04/2016

Our processor says we don’t have chargeback rights since a purchase was made using Verified by VISA. Can we deny the claim since the cardholder’s password was used?

Handling a VISA debit card claim

08/21/2016

If a customer places an order online with a VISA debit card, but never receives their merchandise, do we have to investigate?

Regs On Business Debit Cards and Disputes

09/13/2015

Where can I find the regulations regarding business debit cards and disputes? I know consumers fall under Reg E, but are there different regs for businesses?

Reg E Vs. Visa Regulations-Timeshare Dispute

08/31/2015

Our customer is disputing a charge from a timeshare company. She authorized the charge but has since been told it's a scam. Does this fall under Reg E and/or Visa regulations?

Disclose VISA Rules When Opening DC/Account?

11/24/2014

Is it a requirement to disclose the Visa rules to a customer when opening an account/debit card?

Visa/MC Rules On Cash Advance Minimums & Maximums

11/17/2014

What are the Visa/MC rules regarding cash advance minimums and maximums. Can you charge fees for the cash advances?

VISA Debit Card Disputes Covered Under Reg E?

09/01/2014

Are business VISA debit card disputes covered under Reg E? Are financial institutions obligated to accept claims?