Most Popular Operations Content
Counterfeit Item in Customer's Statement
06/07/2004
If a customer notifies the bank of a counterfeit item that was included in their statement from two months ago, can the item be returned to the bank that cashed or accepted the deposit of the counterfeit item at this late date?
Exchange and Deposit Totaling Over $10,000
06/07/2004
If a customer exchanges cash and also makes a deposit totaling over ten thousand dollars, should both cash-in and currency exchange be checked?
Does a Check Have to Be Dated At All
06/07/2004
If a check is not dated, can the bank pay it?
Checking the OFAC List on Cashier's Check Purchase
06/07/2004
Should our employees be checking the OFAC list when an exisiting customer buys a cashier's check made payable to another party?
Helping Employees Understand Float
06/07/2004
Is there a document of any sort or can you tell me a "user-friendly" definition for checking float with respect to balance information on a customer's account? We have employees to whom this information would be very helpful in helping them understand the proper way to explain a balance that has float on it.