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Andy Zavoina

Andy Zavoina, CRCM, is an Executive Vice President and Chief Relationship Officer with the Glia Group, Inc., best known for its interest in He joined Glia and BOL in 2003.

Mr. Zavoina has been in finance and banking for 39 years. Over 20 years were with a two-bank holding company which had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. He managed loan workouts, has been a consumer, commercial and real estate lender, managing those departments, as well as being his banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks.

Andy is a frequent webinar presenter for BOL Learning Connect and a key contributor to conferences put on by BOL Conferences, Inc. In addition, Andy teaches live presentations at state association schools and regional compliance organizations across the U.S. and has served on the faculty of national banking schools. He has written articles and lectured on many facets of compliance, the use of the internet and technology as a tool, as well as compliance in cyberspace.

As a BankersOnline Guru, Andy assists banks in every day, and not so every day, compliance questions on BankersOnline, and other organizations.

Mr. Zavoina is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He is a past Chairman of the ABA’s Compliance Executive Committee, the Editorial Advisory Board for the ABA Compliance Magazine and served as a member of the ABA’s Compliance School Board. He also served on the Texas Bankers Association's Compliance Committee.

He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers.

You can reach Andy on the Internet by using his e-mail address,, or visiting

Upcoming Training Featuring This Presenter

ThursdaySeptember 16, 2021

Know Your Sweepstakes, Contests and Lotteries

ThursdayOctober 14, 2021

Understanding Reg E Claims

Understanding Reg E Claims

Don’t you get mad when a customer makes a stupid choice to EFT money, then wants to make a claim so they can get that money back from the bank.

On-Demand Training Featuring This Presenter

Recorded on August 10, 2021

Advertising Smartly

Advertising Smartly

$2,645,000 – That is what the CFPB fined eight mortgage lenders in in less than a two-month span in 2020 for false advertising.

Recorded on August 05, 2021

Reg E Guidance & Violations Explained

Reg E Guidance & Violations Explained

On June 4 the CFPB released a set of 8 FAQs to answer common questions about Electronic Funds Transfers and Reg E. This one-hour webinar will explain these 8 FAQs and the most important question of WHY these, and why now.

Recorded on July 20, 2021

A-Z of Reg B

A-Z of Reg B

Your lenders and loan interviewers need to be intimately familiar with Reg B and the Equal Credit Opportunity Act’s requirements. Why? Because if they don’t know the reg and the requirements, they are quite likely to violate them.

Recorded on June 29, 2021

Fair Lending, be Proactive

Recorded on June 16, 2021

E-SIGN, It’s Value Pandemic or Not

E-SIGN, It’s Value Pandemic or Not

Electronic delivery can be your virtual friend before, during and after a pandemic. It helps the bank protect relationships, save time and money and satisfy customers who want information delivered quickly.


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