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Andy Zavoina

Andy Zavoina, CRCM, is an Executive Vice President and Chief Relationship Officer with the Glia Group, Inc., best known for its interest in He joined Glia and BOL in 2003.

Mr. Zavoina has been in finance and banking for 39 years. Over 20 years were with a two-bank holding company which had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. He managed loan workouts, has been a consumer, commercial and real estate lender, managing those departments, as well as being his banks first Webmaster. He was responsible for compliance -management, -auditing, and -training for both banks.

Andy is a frequent webinar presenter for BOL Learning Connect and a key contributor to conferences put on by BOL Conferences, Inc. In addition, Andy teaches live presentations at state association schools and regional compliance organizations across the U.S. and has served on the faculty of national banking schools. He has written articles and lectured on many facets of compliance, the use of the internet and technology as a tool, as well as compliance in cyberspace.

As a BankersOnline Guru, Andy assists banks in every day, and not so every day, compliance questions on BankersOnline, and other organizations.

Mr. Zavoina is a recipient of the American Bankers Association’s Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He is a past Chairman of the ABA’s Compliance Executive Committee, the Editorial Advisory Board for the ABA Compliance Magazine and served as a member of the ABA’s Compliance School Board. He also served on the Texas Bankers Association's Compliance Committee.

He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers.

You can reach Andy on the Internet by using his e-mail address,, or visiting

Upcoming Training Featuring This Presenter

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On-Demand Training Featuring This Presenter

Recorded on November 30, 2011

Handling Complaints and Inquiries

Handling Complaints and Inquiries

It is well documented that it is easier to retain customers today than replace them tomorrow. What reactions do you get when you notify customers of an increased fee? These reactions are a barometer of customer satisfaction.

Recorded on September 14, 2011

Risk – Building a Foundation of Management

Recorded on October 10, 2010

Internet Banking Contingencies

Internet Banking Contingencies

Your internet banking website is a virtual branch. It brings with it all the rewards and risks of a brick and mortar branch, plus some.

Recorded on February 17, 2010

Cyber-Education/Awareness for your Customers

Cyber-Education/Awareness for your Customers

Have you evaluated your customer awareness program? The FFIEC authentication guidance issued several years ago tells us "Financial institutions have made, and should continue to make, efforts to educate their customers.

Recorded on November 18, 2009

Speedier Lending with e-Disclosures

Speedier Lending with e-Disclosures

This webinar will follow the loan disclosure process from beginning to end and map out how E-SIGN can align with the workflow, giving you all the information you need in order to plan for low risk e-delivery or to review e-delivery systems already in


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