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Brian Crow

Brian Crow is Executive Vice President at Thomas Compliance Associates, Inc. in Chicago, IL. Brian brings 20 years of prior banking experience to the consulting field. He was most recently Assistant Vice President and BSA Administrator for a suburban Chicago bank, where his responsibilities included preparing the bank's annual BSA risk assessment and audit documentation. Earlier as Operations Officer at the same bank, Brian monitored AML activity, aided in the implementation of the bank's AML software, and designed the bank's authentication blocking program that helped to reduce debit card fraud losses by 95 percent. Brian's responsibilities also included managing the bank's Regulation E claims, managing the bank's courtesy overdraft program, reviewing Reg CC hold notices for accuracy, and processing claims for fraudulent signatures and endorsements.

Mr. Crow has been, and continues to be, an education consultant for BOL Learning Connect, conducting webinars that have covered VISA/MasterCard chargebacks, debit card compliance and fraud prevention for hundreds of banks. It was in this role that Mr. Crow was recognized as a Bankers Online Guru in 2011.

Like many of us, Mr. Crow began his banking career as a teller, working his way up to head teller and then branch management responsibilities. He earned a B.A. degree in Theology from Concordia University, River Forest, Illinois. Because of his education background, Brian has been given the unofficial title of "Security Evangelist" as he strives to help financial institutions protect their bottom line from losses related to fraud. You can contract Brian at

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On-Demand Training Featuring This Presenter

Recorded on September 14, 2016

Change Control and your CMS

Change Control and your CMS

Change Control is a critical component of any well-crafted Compliance Management System Ensuring that changes are implemented timely and successfully is vital.

Recorded on September 08, 2016

MasterCard & Reg E Error Resolution

MasterCard & Reg E Error Resolution

In April 2016 MasterCard reorganized all of its chargeback codes into four major categories. This organization can still cause confusion for an institution trying to comply with both MasterCard chargeback rules and Reg E requirements.

Recorded on June 28, 2016

High Risk Customer Identification and Monitoring

Recorded on May 17, 2016

Debit Card Compliance Maze

Debit Card Compliance Maze

Managing a compliant debit card program is no small task for a financial professional in today’s regulatory environment. Regulators have tucked rules governing debit, gift, and payroll cards into several different regulations.

Recorded on September 02, 2015

VISA and Reg E Error Resolution PLUS Chip Liability Issues


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