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John Burnett

John Burnett joined Glia Group, Inc., and BankersOnline in 2004, and currently serves as Executive Editor. He is a 1990 honors graduate of the Stonier Graduate School of Banking and is an alumnus of the ABA National Compliance School, where he served on the faculty for several years.

John began his banking career in high school when he started as a teller at a $15 million bank that didn't have account numbers for its checking accounts (he says they actually filed by signature!) He joined Cape Cod Bank and Trust Company in 1971 and assumed the position of Compliance Officer in 1976. He also served as corporate secretary and secretary of CCBT's Board of Directors, as well as Clerk of the bank's holding company.

He was a member and Chair of the Massachusetts Bankers Association Legal and Regulatory Compliance Committee, and a member of the American Bankers Association Compliance Executive Committee and NCS/NGCS Advisory Board. He is a regular presenter of BOL Learning Connect webinars and a presenter at BOL Conferences events. As a BOL Guru, John assists bankers handle common and uncommon compliance challenges on the site and its paid subscription service,

You can contact John via email at

Upcoming Training Featuring This Presenter

TuesdayMay 21, 2024

ODs. NSFs and Fees – Oh, My!

On-Demand Training Featuring This Presenter

Recorded on April 16, 2024

Unauthorized ACH Item claims

Unauthorized ACH Item claims

When your bank receives a claim that an ACH charge to a customer’s account was unauthorized, you have to respond correctly and your customer expects swift results.

Recorded on March 19, 2024

Managing Third-Party Claims for Funds and Information

Recorded on February 20, 2024

The FDIC’s Revised Advertisement of Membership Rule: Getting

Recorded on January 23, 2024

Annual OPERATIONS Compliance Recap

Annual OPERATIONS Compliance Recap

Have you checked off all the Operations changes on your list from 2023? Did you put out all those “fires” that popped up, or are there still some hot spots?

Recorded on November 08, 2023

Mobile Deposits: Controlling Losses

Mobile Deposits: Controlling Losses

Nearly 88 percent of Americans accessed their checking accounts using a smartphone or tablet in 2022, and more than half of that group mobile-deposited one or more checks in 2022.


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