Lawsuits accusing corporations of operating websites that are inaccessible to consumers with disabilities has skyrocketed, and the trend shows no sign of slowing down.
Banks are vulnerable to these lawsuits, according to legal and technology experts, because they operate websites and mobile applications that promote products and services as well as let consumers conduct transactions. Both functions expose them to potential violations of the Americans with Disabilities Act.
In the first couple of months of 2019, at least 14 banks have been sued under the ADA in federal courts; defendants include Capital One Financial and Bank OZK in Little Rock, Ark.
At least 133 of the ADA lawsuits filed in 2018 named a bank or credit union as the defendant. Attorneys expect these types of lawsuits to persist, largely because many recent judicial rulings have set precedents in favor of plaintiffs, said Kristina Launey, an employment lawyer at Seyfarth Shaw who advises companies on ADA compliance.
“The lawsuits are going to be increasing exponentially,” she said.
The steps banks need to take to minimize the risk of being sued are no secret, but the dangers of not paying for an ADA technology-compliance audit continue to loom.
Websites and mobile apps must be accessible to consumers whose vision, hearing, and mobility are impaired! Helpful features include audio transcripts of written text, large font sizes and the ability to scroll through a page using a keyboard instead of a mouse.
Attend this webinar to discover more strategies to combat ADA litigation and make your digital platform accessible for differently-abled people.
Learn more about Carly Souther webinar ADA Website Compliance