Answer:
A consumer can revoke his or her consent to be called or texted at any time, and through any reasonable means. Any consumer receiving communications must give prior consent; and, anyone who has given prior consent must also be given reasonable means to revoke.
Opportunistic plaintiffs' attorneys are actively taking advantage of customer contact restrictions – 3,034 TCPA lawsuits were filed in the first eleven (11) months of 2019! To avoid being a statistic in 2020, make sure you train your staff to understand when a consumer can revoke consent to be contacted by your bank!
Attend this webinar to discover more strategies to combat TCPA litigation and make your customer contact policies compliant.
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Learn more about Carly Souther’s webinar TCPA in 2020: Risks, Rules, & Regulation
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