A consumer can revoke his or her consent to be called or texted at any time, and through any reasonable means. Any consumer receiving communications must give prior consent; and, anyone who has given prior consent must also be given reasonable means to revoke.
Opportunistic plaintiffs' attorneys are actively taking advantage of customer contact restrictions – 3,034 TCPA lawsuits were filed in the first eleven (11) months of 2019! To avoid being a statistic in 2020, make sure you train your staff to understand when a consumer can revoke consent to be contacted by your bank!
Attend this webinar to discover more strategies to combat TCPA litigation and make your customer contact policies compliant.
Learn more about Carly Souther’s webinar TCPA in 2020: Risks, Rules, & Regulation