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Accessing Credit Card Statements Online

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Question: 
If we were to offer our credit card customers access to their accounts online, and they can view their monthly statements, are we required to also send them a paper statement?
Answer: 

There are certain periodic disclosures required by Regulation Z on open end credit that are required to be delivered "in writing." You can have electronic statements provide this information, but it will only be considered to be "in writing" if you have complied with the provisions of E-SIGN prior to giving the electronic statement that contains those disclosures. If you haven't complied with E-SIGN for that customer, then you need to continue to send paper.

First published on BankersOnline.com 5/04/09

First published on 05/04/2009

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