Answer:
There is a Golden Rule in ACH that every bank should remember – YOU are ultimately responsible for what your customer does (or does not do). This is definitely a time to sit down and hold a very serious discussion with your customer and be responsive to any apparent issues they have, such as inadequate training or a lack of information about their obligations. You should also have a solid contract obligating them to follow all obligations of the ACH Rules, including proper response to NOCs. Your contract and internal procedures should also detail what steps your bank will take for non-compliance.
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Learn more about Rayleen Pirnie’s webinar
ACH Basics: Part 2
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