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ACH Stop Payments

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If a consumer wants to put a stop payment on an ACH item, but it’s already posted, all we have to do is return it, right?

Not exactly. If the consumer wants a stop payment, and the entry already posted, definitely return the entry (with a WSUD), but discuss a future stop with the consumer. They may still want to initiate a stop payment in the event the business attempts to reclear the entry.
Learn more about Rayleen Pirnie webinar
What ACH Sticky Situations: Handling Consumer ACH Disputes

First published on 02/17/2019

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