Examiners today focus on evaluating or risk rating threats. I would have your management and staff rank your risks as high, moderate or low. Wire room questions and procedures should be different from those used by your call center. An example would be a challenge question used by your wire room would never be communicated to anyone outside of the wire room. Questions that frontline staff or call center staff would utilize would be based on information not easily found in the real world.
Learn more about Barry’s webinar Deception for Dollars: Social engineering your staff and call center.