Skip to content

ATM Deposit Claim-Investigation Beyond 10 Days

Answered by: 

Question: 
If a client makes a claim that the ATM did not deposit either cash or a check in the correct amount, however does not recall the amount of the cash or check, what should our bank do if the investigation goes beyond 10 business days when provisional credit would be owed?
Answer: 

If you don't have anything more than a guess by the customer concerning what you're looking for -- I trust you have scoured the ATM transaction logs looking for evidence his/her card accessed the machine -- you have, I think, enough to close the investigation and deny the claim before you get to the 10th business day. And if the customer has not stated a claim amount, you have nothing to work with as to any provisional credit.

First published on 05/26/2019

Filed under: 
Filed under compliance as: 

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics