Skip to content

Authenticating Customers

Answered by: 

Question: 
Are there best practices for authenticating customers who call the bank to inquire on their accounts?
Answer: 

Popular methods I know of include reviewing check images that haven’t been returned or transactions pending and asking how much, to whom, and when, as one example. There is also the ability to put a password on your system that they should know and be able to provide. In its December 2004 publication on Putting an End to Account-Hijacking Identity Theft, the FDIC suggested the use of "shared secrets" which can also help.

First published on BankersOnline.com 9/04/06

First published on 09/04/2006

Filed under: 
Filed under technology as: 

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics