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Bank to Bank Claims Cooperation

Answered by: 

Question: 
When a customer files a dispute of an ATM transaction at another bank's ATM are there regulations that require the bank that owns the ATM to provide photos to the bank completing the investigation?
Answer: 

There is no such regulatory requirement. If another bank refused to assist us, we would never assist them. It was that simple

First published on 05/16/2021

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