Answer:
Answer: You should never release bank security camera footage to a non-customer or to anyone outside the bank without a subpoena. You should politely respond that you’re happy to provide that information once a subpoena is produced. And as you do, make sure you are following your retention policy for your camera footage. It wouldn’t look good if they came back with a subpoena at some point in the future and you either didn’t have it or it is discovered that you still have footage stored outside your retention policy.
This Q&A originally appeared in Bankers' Hotline. For more information, sample issues, and to subscribe, click here or email bh@bankersonline.com
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