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Camera Footage Request Without a Subpoena

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There was a major car accident that happened in front of our bank involving a hit-and-run vehicle. One of the individuals whose car was hit (a non customer) came into the bank and asked us to provide security camera footage that might help them identify the car that fled the scene. Can we release the footage without a subpoena?

Answer: You should never release bank security camera footage to a non-customer or to anyone outside the bank without a subpoena. You should politely respond that you’re happy to provide that information once a subpoena is produced. And as you do, make sure you are following your retention policy for your camera footage. It wouldn’t look good if they came back with a subpoena at some point in the future and you either didn’t have it or it is discovered that you still have footage stored outside your retention policy.

This Q&A originally appeared in Bankers' Hotline. For more information, sample issues, and to subscribe, click here or email

First published on 11/14/2021

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