Answer:
I don't know that there is a hard and fast rule. Unlike a loan, you don't have a direct discrimination issue but you do want to be fair. If one of your customers from out of the area wants the rate, do you tell him no, and to take their business elsewhere. If you get a new customer who isn't in the deposit area (which I assume you have defined, even for CRA) do you tell them the same thing?
So I believe the easy answer is, you don't have to provide the same products and rates at all branches. But working with some customers could make it difficult. Hopefully these would be isolated cases.
First published on BankersOnline.com 2/21/05