by Randy Carey:
This is an extremely risky practice from many angles. Of course, employee security and safety is the foremost and highest concern. When the little old lady that just withdrew $500 is whacked when she gets in her car in the parking lot and whoever is suing you finds that you routinely escort commercial customers to their car - try explaining that to a jury in a wrongful death suit. Inform your commercial customers that this service is no longer available and they should bring along extra help, if it is needed.
by Ken Golliher:
If I'm your teller you can reasonably expect me to muscle a couple bags of quarters to my window. You cannot reasonably expect me to carry it to the parking lot in February. While this may have sprung from a sense of volunteerism in the football player who's working for you for the summer, the female employee who weighs 104 pounds may, quite reasonably, feel differently about it.