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Complaint letter retention required

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How long should we keep complaint letters?

There is no retention requirement for complaint letters in general, but I

typically held these at least from exam to exam or three years, whichever was less. I

didn't find that I referred back to them. However, the regulatory agencies generally

keep the complaints they receive for 5 years.

If there is any litigation, you'd keep them longer according to the case. If they were

actually in your CRA Public File or subject to a specific regulation such as RESPA or

Reg. E, you would follow the retention requirements defined there as evidence of

compliance for those regulations.

First published on 08/29/2021

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