Skip to content

Complaint resolution team

Should we have one or more employees that are designated to handle all customer complaints? Should all complaints be referred to them no matter who initially receives the complaint?

If your infrastructure allows, that is fine. Designated employees don't have to do all the investigations, just manage them. Persons with the correct skillsets should complete the research of the facts. You should have more than one person designated though, or you'll have no back-up in the event of illness, vacation or promotion.
Learn more about Andy’s webinar Complaints - Getting the benefit, Losing the Grief

First published on 08/14/2016

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics