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Conditions for customers making EFT claims

When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?

Very few requirements can be imposed on your customer as conditions for your accepting and processing a claim. We will discuss the particulars and banks fined for asking for too much.

Learn more about Andy's webinar Reg E Claims: Compliance Balancing Act.

First published on 02/14/2016

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