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Conditions for customers making EFT claims

Answered by: 

Question: 
When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?
Answer: 

Very few requirements can be imposed on your customer as conditions for your accepting and processing a claim. We will discuss the particulars and banks fined for asking for too much.
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Learn more about Andy Zavoina’s webinar Reg E Claims: Just do them right!

First published on 06/16/2019

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