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Conditions for customers making EFT claims

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When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?

Very few requirements can be imposed on your customer as conditions for your accepting and processing a claim. We will discuss the particulars and banks fined for asking for too much.


Learn more about Andy Zavoina’s Understanding Reg E Claims webinar.

First published on 09/26/2021

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