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Customer Fails to Access Electronic Statement

Question: 
What should you do when a customer enrolls for electronic statements and then subsequently doesn't access the secured website to access the electronic statement?
Answer: 

Answer by Randy Carey: You need to refer to your e-sign agreement.

Answer: 

Answer by Richard Insley: Right. It's no different than the customers who stack up or shred the envelopes containing paper statements and never open them.

First published on BankersOnline.com 2/20/12

First published on 02/20/2012

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