Skip to content

Customer Information Files/Correspondence

Answered by: 

Question: 
We are trying to clean up some of our customer information files. We have multiple variations of name files on our core software. Does it matter if the name file on our system is different from names used for loan processing or does the name on the core have to correspond with deeds and loan correspondence to the customer?
Answer: 

I cannot think of a good reason that a bank would want to carry an account on the bank's books in anything other than the legal name of the customer. If the bank has a field for alternative names or nicknames, any variants should be placed there.

First published on 04/14/2014

Filed under: 
Filed under operations as: 

Search Topics