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Customer service issues caused by paper documents

Question: 
How might a paper-based approach lead to customer service issues?
Answer: 

When information is retained exclusively in paper format, documents can only be in one place at a time. This makes it difficult for lenders and frontline staff to access account holder information, such as credit documentation or signature cards.

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streamlining operations.

Vendor: 

Alogent provides proven, end-to-end check payment processing, digital, online, and mobile banking, and enterprise content and information management platforms to financial institutions. Our unique approach spans the complete transaction ecosystem —capturing and digitizing transaction data, exception tracking, and automating entire transaction and loan management workflows so that information is available across the enterprise.
www.alogent.com

marketing@alogent.com
+1-678-966-0844

First published on 11/24/2024

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