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Debit Card Dispute Documentation

Can we require a copy of a customer’s receipt to proceed with a debit card claim if the customer is disputing the amount of a charge?

No. We can request documentation from the customer to aid in our investigation, but we cannot deny the claim solely on the basis of the failure to provide it.

Learn more about Brian’s webinar MasterCard & Reg E Error Resolution

First published on 08/14/2016

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