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Debit Card Dispute Documentation

Question: 
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
Answer: 

No. We can request documentation from the customer to aid in our investigation, but we cannot deny the claim solely on the basis of the failure to provide it.
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Learn more about Brian Crow’s webinar
Mastercard and Reg E Error Resolution

First published on 09/15/2019

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