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Debit Card Dispute Documentation

Answered by: 

Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?

No. We can request documentation from the customer to aid in our investigation, but we cannot deny the claim solely on the basis of the failure to provide it.


Learn more about Brian Crow’s MasterCard & Reg E Error Resolution


First published on 10/03/2021

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