Answer by Brian Crow: This is considered a case of "unjust enrichment." The customer is not entitled to profit from the dispute. When the credit is reversed, do not state that the provisional or final credit is being revoked as this would be a violation. Instead, simply inform the customer that you are reversing a duplicate credit to the account.
Answer by Andy Zavonia: You aren't reversing your Reg E credit per se. And Brian is right on in that the customer isn't supposed to benefit while everyone else takes a loss. You have the right to collect this back.
First published on BankersOnline.com 8/15/11