Skip to content

Deny Debit Card if Do Not Opt-In?

If a customer chooses not to opt-in, can the bank deny them a debit card?

Answer by Randy Carey: 1005.17(b)(3) Same account terms, conditions, and features. A financial institution shall provide to consumers who do not affirmatively consent to the institution's overdraft service for ATM and one-time debit card transactions the same account terms, conditions, and features that it provides to consumers who affirmatively consent, except for the overdraft service for ATM and one-time debit card transactions.


Answer by John Burnett: You cannot deny the debit card request based on the customer's failure to opt in. You can establish a policy regarding the use of a debit card that provides for card cancellation in the event of excessive overdraft activity via the card (but you would have to apply the policy evenhandedly to opted in cardholders and those who have not opted in).

First published on 1/28/13.

First published on 01/28/2013

Filed under: 
Filed under technology as: 

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics