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Different times, different tactics

Answered by: 

Question: 
If the customer fell for a scam, then they are the ones who take the loss, right? That’s how we have always operated.
Answer: 

We are in unprecedented times. If people can’t pay their mortgage, it may not be the best position for a bank to turn away a customer in need of help. Banks are frequently having to make business decisions or find creative solutions that 6 months ago they never would have considered.

In this course, we’ll talk about recent cases where banks elected to go further than they have before, and what the results were. We’ll also explore resources for your customers when the bank determines, through its investigation, that the customer is liable for the losses.

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Learn more about Rayleen Pirnie’s webinar COVID-19 Means Increased Risk for Banks

First published on 04/26/2020

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