Difficult customers at the teller window

Question:

When people talk about tellers handling the “sticky stuff,” what does that mean?

Answer:

At the teller window, tellers sometimes need to ask questions that may appear intrusive. Some customers react badly to such inquiries and may be offended. Dealing with such customers in a professional manner is important. Tellers must learn to properly deal with a variety of difficult situations.

Learn more about Honey’s webinar Achieving Teller Excellence.