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Dispense Errors and Reg E

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Question: 
If a customer completes a transaction at our ATM and money is not dispensed, is this considered a Reg E issue? Similiarly, if a customer completes the transaction and our ATM dispensed the funds but the customer forgot to take the cash, is this a Reg E issue?
Answer: 

Yes, to your first question and no to the second.

First published on 07/17/2022

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