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Disputing Monthly Telephone Charge 18 Months

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I have a customer who is disputing a monthly telephone charge of $27.06 (Virgin Mobile). This same charge has been coming out of his account for 18 months, totaling $487.08. He advised me of this error on 5/30/12. My question is: What part of this amount is our bank liable for?

There's a handy Reg E Liability Calculator on the Banker Tools page.

Section 1005.6 will hold the customer liable for any charges that occur more than 60 days after the delivery date of the statement on which the first unauthorized charge appears. If these charges are once a month, chances are at most the customer would be entitled to three of them back if they are truly unauthorized. If the items are ACH, return as many of the recent charges as you can to reduce the bank's liability. If the items are debit card payments, you can file chargebacks on the recent charges (although due to the small amounts this may or may not be cost effective.)

First published on 7/23/12

First published on 07/23/2012

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