A recent study found that most banks still manage exceptions manually. The biggest exception-related challenge facing banks pertains to "failures by staff to follow up" (23% of responses). Only 9.76% of those surveyed felt that an electronic exception management system was not worth the upfront cost. It is therefore safe to say that the numbers support the claim that electronic systems enhance the exception management process and can reduce errors.
Do Electronic Exception Management Systems Reduce Errors?
Do exception tracking systems reduce errors in exception management?
First published on 04/21/2014